The hospitality notebook
Practical guides to organise property information, support guests and give your team the context they need. From first setup to post-stay feedback.
All guidesHours, instructions, services
Clear context, the guest’s language
Requests that need confirmation
Start here
What to delegate to a digital concierge, what to leave to staff and how to prepare a controlled launch.
Getting started 01
What to delegate to a digital concierge, what to leave to staff and how to prepare a controlled launch.
Read the guideGetting started 02
Text, voice messages and readable answers: design the conversation around people who are travelling.
Read the guideOperations 03
Plan pre-arrival emails and distinguish link delivery, chat validity and access to private instructions.
Read the guideOperations 04
Connect welcome messages, assistance and feedback without turning a stay into a stream of unnecessary messages.
Read the guideGetting started 05
Handle languages, times and local terminology without relying on word-for-word translation.
Read the guideGetting started 06
Organise text, PDFs and website content into verifiable information that is easy to maintain.
Read the guideOperations 07
Avoid context-free tickets: read the details, distinguish urgency and close the loop with the guest.
Read the guideProperty types 08
Prepare the essentials so guests can find help without the host repeating the same instructions each time.
Read the guideProperty types 09
Put instructions, photos and access timing in order for a clearer stay without a reception desk.
Read the guideProperty types 10
Organise dining, activities and services without turning the chat into an overwhelming catalogue.
Read the guideNous Concierge
See an example conversation and how requests reach staff. No messages are sent to a real property.
