AI concierge for your property

Every stay deserves thoughtful attention.

The AI concierge for hotels, B&Bs and holiday rentals. Guide guests before, during and after their stay, with information from your property.

7 supported languages
Personal guest access links

Nous Concierge

24/7

Chat preview

Guest writes

"What time is breakfast and can I have a late check-out tomorrow?"

AI replies + notifies

"Breakfast is 7:00 - 10:30 AM at Il Giardino. I've requested late check-out until 2 PM for tomorrow - reception will confirm shortly."
Reception notified

24/7

Always available

7

Supported languages

Chat

Text and voice messages

Team

Requests to your team

Features

Everything your front desk needs

Purpose-built for hospitality, with guardrails and operational intelligence that generic chatbots skip.

Nous Concierge 24/7

Built on our proprietary technology with intelligent model routing for optimal performance.

7 Languages native

English, Italian, French, German, Spanish, Japanese, Russian. Auto-detect guest language.

Knowledge Base first

The concierge uses the content you upload and review to answer questions about your property.

Smart Notifications

The AI creates operational notifications automatically: room requests, escalations, alerts.

Injection protected

Prompt injection detection, off-topic filtering, escalation rules. Your brand stays safe.

Full analytics

Token usage, cost tracking, language distribution, engagement metrics per hotel.

Before, during and after the stay

More than chat answers: practical tools to guide guests and collect their feedback.

A welcome before check-in

Enable an automatic email with a personal chat link. Choose when to send it and when access begins, in the property’s time zone, so guests can plan their arrival and ask questions ahead of time.

Show the way with photos

Add photos and explanations to arrival and check-in steps: entrance, intercom, keys or reception. A property guide available through verified guest access.

Guests can type or record a voice message

In the web chat, guests can type or record, replay and delete a voice message before sending. The AI concierge replies in text, ready to read again in the conversation.

Hear from guests after their stay

Customize questions, 1–5 star ratings and comments. Enable a post-checkout email invitation with an expiring link and one final submission. View ratings and charts in your dashboard: responses stay private and are not reviews posted on external platforms.

Use cases

Designed for real hotel moments

Everyday reception questions, in the 7 supported languages.

Wi-Fi & amenities

Information about access, passwords, and opening hours.

Dining & room service

Menus, reservations, dietary requests.

Local recommendations

Restaurants, pharmacies, museums, taxis.

Check-in & check-out

Arrival instructions, check-in times, and luggage storage requests.

Staff escalation

Complex requests routed to the right person.

Bookings & services

Spa, transfers, meeting rooms, tours.

Pricing

Simple, transparent pricing

The demo shows how it works. For your property, choose the 7-day pass or a subscription.

MonthlyYearly

7-day pass

Evaluate the concierge at your property with the 7-day pass.

EUR—/ 7 days of access

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  • 50 total AI requests over 7 days
  • 1 property per plan
  • 10 guest links per pass
All features and limits

Every plan, including Enterprise, covers one property only. Included AI requests are shared across all rooms and guests at that property, not allocated per room or guest.

  • Guest records, stays and personal links with scheduled access
  • Simple and advanced setup; knowledge base with text, PDFs and websites
  • Conversation history, staff requests and resolution tracking
  • Service catalogue and local recommendations; 2 Places scans per year per property
  • Custom branding available with Enterprise
  • 7 Languages native
  • A welcome before check-in

    Enable an automatic email with a personal chat link. Choose when to send it and when access begins, in the property’s time zone, so guests can plan their arrival and ask questions ahead of time.

  • Show the way with photos

    Add photos and explanations to arrival and check-in steps: entrance, intercom, keys or reception. A property guide available through verified guest access.

  • Guests can type or record a voice message

    In the web chat, guests can type or record, replay and delete a voice message before sending. The AI concierge replies in text, ready to read again in the conversation.

  • Hear from guests after their stay

    Customize questions, 1–5 star ratings and comments. Enable a post-checkout email invitation with an expiring link and one final submission. View ratings and charts in your dashboard: responses stay private and are not reviews posted on external platforms.

  • Usage analytics

Nous Concierge attribution stays visible; removal requires active Enterprise.

Plan AI allowances and technical and anti-abuse limits apply. The pass includes 50 total requests over 7 days. WhatsApp is not included as an active delivery channel.

ESSENTIAL FEATURES

Starter

Perfect for boutique hotels and B&Bs.

EUR—/ per month

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  • 500 AI requests / month
  • 1 property per plan
  • 100 guest links / month
  • Usage analytics
All features and limits

Every plan, including Enterprise, covers one property only. Included AI requests are shared across all rooms and guests at that property, not allocated per room or guest.

  • Guest records, stays and personal links with scheduled access
  • Simple and advanced setup; knowledge base with text, PDFs and websites
  • Conversation history, staff requests and resolution tracking
  • Service catalogue and local recommendations; 2 Places scans per year per property
  • Custom branding available with Enterprise
  • 7 Languages native
  • A welcome before check-in

    Enable an automatic email with a personal chat link. Choose when to send it and when access begins, in the property’s time zone, so guests can plan their arrival and ask questions ahead of time.

  • Show the way with photos

    Add photos and explanations to arrival and check-in steps: entrance, intercom, keys or reception. A property guide available through verified guest access.

  • Guests can type or record a voice message

    In the web chat, guests can type or record, replay and delete a voice message before sending. The AI concierge replies in text, ready to read again in the conversation.

  • Hear from guests after their stay

    Customize questions, 1–5 star ratings and comments. Enable a post-checkout email invitation with an expiring link and one final submission. View ratings and charts in your dashboard: responses stay private and are not reviews posted on external platforms.

  • Usage analytics

Nous Concierge attribution stays visible; removal requires active Enterprise.

Plan AI allowances and technical and anti-abuse limits apply. The pass includes 50 total requests over 7 days. WhatsApp is not included as an active delivery channel.

Enterprise

For a single property that needs more capacity and customisation.

EUR—/ per month

Prices are loading or temporarily unavailable. Please try again shortly.

  • 1500 AI requests / month
  • 1 property per plan
  • 500 guest links / month
  • Custom branding
  • Advanced analytics
All features and limits

Every plan, including Enterprise, covers one property only. Included AI requests are shared across all rooms and guests at that property, not allocated per room or guest.

  • Guest records, stays and personal links with scheduled access
  • Simple and advanced setup; knowledge base with text, PDFs and websites
  • Conversation history, staff requests and resolution tracking
  • Service catalogue and local recommendations; 2 Places scans per year per property
  • Chat with your property logo, cover and colours
  • 7 Languages native
  • A welcome before check-in

    Enable an automatic email with a personal chat link. Choose when to send it and when access begins, in the property’s time zone, so guests can plan their arrival and ask questions ahead of time.

  • Show the way with photos

    Add photos and explanations to arrival and check-in steps: entrance, intercom, keys or reception. A property guide available through verified guest access.

  • Guests can type or record a voice message

    In the web chat, guests can type or record, replay and delete a voice message before sending. The AI concierge replies in text, ready to read again in the conversation.

  • Hear from guests after their stay

    Customize questions, 1–5 star ratings and comments. Enable a post-checkout email invitation with an expiring link and one final submission. View ratings and charts in your dashboard: responses stay private and are not reviews posted on external platforms.

  • Usage analytics

Enterprise: you can remove the “powered by Nous Concierge” attribution.

Plan AI allowances and technical and anti-abuse limits apply. The pass includes 50 total requests over 7 days. WhatsApp is not included as an active delivery channel.

Prices in EUR, VAT excluded.

Give your guests Nous Concierge.

Explore the demo to see the concierge in action. To use it at your property, create an account, complete setup, and choose a plan.