Property types / 10
Resorts: make a complex offering easy to navigate
Organise dining, activities and services without turning the chat into an overwhelming catalogue.
- 01Verified information
Hours, instructions, services
- 02Answer to the guest
Clear context, the guest’s language
- 03Staff intervention
Requests that need confirmation
Describe each service and its conditions
For dining, spa and activities, state location, hours, any price and how to request it. Specify what needs confirmation and what is freely accessible. Do not present a chat request as a guaranteed booking.
Offer relevant options
Guests want an outcome, not a catalogue. Use verified information to distinguish services suitable for families, couples or specific needs. A follow-up question is useful after offering the available options.
Review the offer when seasons change
Hours, open spaces and activities can change. Assign responsibility for maintaining content and review imports. Use conversations and feedback to find missing information, without treating message volume as an automatic measure of satisfaction.
Before you activate
- Clear conditions for each service
- Seasonal activities updated
- Requests separate from confirmed bookings
Frequently asked questions
Does the concierge know live availability?
Only if an active source or integration provides it. Otherwise, staff must confirm availability.
How do I avoid overly long answers?
Organise content around needs and offer a few relevant options with essential details, rather than pouring the whole catalogue into chat.